1. Free and paid access
Free use requires ChatGPT sign-in and includes Priority measures stored on the device and nearby help-organization search. Other measure categories and custom measures, medication/symptom/food tracking, home/work/finance tasks, care/calendar reminders, environmental journal comparisons, cloud saves and configured member integrations require paid access. The membership page and checkout show the current offer. A ChatGPT plan is separate from an SGE membership.
2. Price and renewal
The price, currency, billing period, applicable taxes and any promotion are shown before purchase. A monthly or annual subscription renews at its disclosed interval until cancelled. Free use does not authorize a charge. Only an offer expressly presented at enrollment creates a trial or introductory price. Stripe processes payment. Review the checkout details and retain your receipt. We provide notices and obtain consent for changes where required by law.
3. How to cancel
- Sign in using the account linked to the membership.
- Open My account → Manage billing.
- Complete cancellation in the billing portal and retain its confirmation and effective date.
If billing controls are unavailable or the subscription is not linked correctly, email info@buddytown.com with your account email and cancellation request. Do not buy a second subscription to fix a linking problem. Access normally continues through the confirmed paid period, subject to payment status and applicable terms.
4. Refunds and disputed charges
Cancellation stops future renewals; it does not automatically refund a completed billing period. No general money-back or prorated-refund guarantee is offered unless stated at purchase. Refund requests are reviewed under applicable law, the purchase terms and any express offer. Contact info@buddytown.com with your account email, charge date and reason. Do not send a full card number or health records. Nothing limits a mandatory refund, remedy, or right concerning an unauthorized or incorrect charge.
5. Cancellation is separate from data deletion
After paid access ends, paid tools and new cloud saves are restricted. The account’s available backup and deletion controls remain separate from subscription cancellation. Existing records are not intentionally erased merely because you cancel. Clearing entries, disconnecting a wearable, removing a browser, or stopping use does not cancel recurring billing. Keep a backup of information you want to retain.